Brilliance of the Seas receives high praise for its exceptional staff, cleanliness, and overall cruise experience, especially for families and first-time cruisers. The food and entertainment are generally well-regarded, though some guests note inconsistencies in food quality and limited entertainment options compared to larger ships. The ship is described as clean but showing signs of age, with some maintenance and crowding issues. Excursions and ports are often highlights, though communication and organization can be improved. Overall, the ship offers good value and a welcoming atmosphere, making it a popular choice for repeat cruisers.