The Sapphire Princess receives high praise for its attentive staff, enjoyable itineraries, and overall cruise experience. Many guests highlight the excellent service, delicious food, and beautiful destinations. However, some reviews mention that the ship is showing its age and could benefit from refurbishment. There are occasional complaints about specific issues such as smoking in public areas, mediocre entertainment, and extra costs onboard. Despite some negative feedback, the majority of guests report a memorable and enjoyable cruise, often describing it as a 'once in a lifetime' experience.