The Sapphire Princess receives high praise for its attentive service, enjoyable food, and memorable itineraries, with many guests describing their cruises as wonderful, relaxing, and exceeding expectations. The ship's staff is frequently commended for their friendliness and professionalism. However, some guests note that the ship is showing signs of age and could benefit from refurbishment. Food and entertainment are generally well-received, though a few guests found them inconsistent or lacking variety. Excursions and ports are often highlights, but some were disappointed by cancellations or the quality of certain excursions. Overall, the cruise offers good value and a pleasant atmosphere, though there are areas for improvement.