The cruise ship receives mixed reviews, with guests praising the cleanliness, some aspects of the service, and the convenience of cruising. However, there are notable criticisms regarding food variety, entertainment options, communication about port changes, and the Medallion app experience. While some guests had exceptional experiences with the crew and found the value good, others were disappointed by lackluster entertainment, recurring issues with excursions and ports, and inconsistent service. Overall, the ship is seen as clean and efficient, but there are areas for improvement, particularly in food, entertainment, and communication.