The Norwegian Spirit receives generally positive reviews for its service, entertainment, and itineraries, with many guests praising the friendliness of the crew and the variety of destinations. However, recurring criticisms include the ship's age and need for refurbishment, inconsistent food quality, slow or disorganized service in some areas, and high extra charges for excursions and amenities. While many guests had enjoyable experiences, several noted that the ship does not match the standards of newer vessels or other cruise lines, particularly in terms of accommodations and specialty services.