The Norwegian Joy receives mixed reviews, with many guests praising the ship's service, food variety, entertainment, and overall cleanliness. Positive experiences highlight attentive staff, enjoyable itineraries, and comfortable accommodations, especially in The Haven suites. However, several guests report issues with embarkation/disembarkation, crowding, inconsistent food quality, and extra charges for amenities. Some also mention disappointment with canceled ports and excursions, as well as occasional maintenance and communication problems. Overall, the ship offers a solid cruise experience, but there are notable areas for improvement.