The Norwegian Joy receives mixed reviews from guests. Many praise the ship's friendly staff, variety of dining options, and enjoyable entertainment, especially in specialty venues and The Haven suites. However, several guests report issues with embarkation and disembarkation, crowded public spaces, inconsistent food quality, and extra charges for amenities. Some also mention problems with cabin comfort and itinerary changes. Overall, the ship is appreciated for its range of activities and destinations, but guests seeking a more intimate or seamless experience may be disappointed.