The Norwegian Jewel receives generally positive reviews for its service, staff friendliness, and scenic itineraries, especially in Alaska and the Panama Canal. Guests appreciate the ship's manageable size, variety of excursions, and the flexibility of freestyle dining. However, there are recurring criticisms regarding food quality in main dining rooms, internet connectivity, and some aspects of cabin comfort. Pricing and onboard upselling are also noted as areas for improvement. Overall, the ship is recommended for its value, atmosphere, and attentive crew, but some guests feel it falls short compared to other premium cruise lines.