The Norwegian Jade receives mixed reviews, with many guests praising the ship's staff, interesting itineraries, and specialty dining, while others express disappointment with service consistency, food quality, entertainment, and value for money. The ship is appreciated for its smaller size and well-organized operations, but some guests found cabins small and amenities lacking compared to newer ships. Excursions and internet services are common points of criticism. Overall, the experience is positive for many, especially first-time cruisers and those focused on destinations, but seasoned cruisers note a decline in quality and value.