The Norwegian Gem receives generally positive reviews for its friendly and attentive staff, clean ship, and enjoyable entertainment. Many guests appreciate the variety of activities and the overall cruise experience, though there are consistent criticisms regarding food quality, port changes, and some aspects of service. Cabins are mostly comfortable, but a few guests experienced issues with temperature control and accessibility. Pricing and value are seen as fair by some, but others feel nickel-and-dimed by extra charges. Excursions and ports are a mixed bag, with some guests disappointed by last-minute changes or lackluster destinations. The ship's atmosphere is lively, though it can get crowded, especially during peak times. Specialty services and extras, such as beverage packages and internet, receive mixed feedback, with some guests feeling they are overpriced or not as inclusive as advertised.