Holland America Westerdam receives generally positive reviews for its service, food, and overall cruise experience, with many guests praising the friendly and helpful staff, clean ship, and well-organized logistics. However, some guests note a decline in food quality, entertainment, and ship maintenance compared to previous years, as well as issues with excursions and communication. The cruise offers good value for the price, but some aspects such as specialty services, internet, and certain accommodations could be improved.