Holland America cruises receive high praise for their attentive staff, beautiful destinations, and overall organization. Many guests highlight the excellent service and memorable excursions, especially in scenic locations like Alaska and Australia/New Zealand. However, there are recurring criticisms regarding food quality and variety, aging ships, and some reductions in services and amenities. Entertainment and activities are generally enjoyed, though some guests find them lacking in variety or professionalism. The cruise line is seen as offering good value, but some feel recent price increases and service cuts are noticeable. Overall, the experience is positive, with standout service and destinations, but with room for improvement in dining, ship updates, and some specialty services.