The Nieuw Statendam receives high praise for its exceptional service, cleanliness, and food quality, with many guests highlighting the professionalism and friendliness of the crew. The ship itself is modern, well-maintained, and offers a comfortable cruising experience. Entertainment and activities are generally well-received, though some guests found them lacking compared to previous cruises or other lines. Dining experiences are mostly positive, especially in specialty restaurants, but there are complaints about menu changes, upcharges, and occasional cold or mediocre food. Crowding at pools and buffets, as well as some issues with internet connectivity and occasional understaffing, are noted. Excursions and ports are often described as enjoyable and well-organized. Overall, the Nieuw Statendam is recommended for mature travelers seeking a relaxing and high-quality cruise, though some recent cutbacks and policy changes have been noticed.