The Holland America Nieuw Amsterdam receives generally positive reviews for its service, food, and overall cruise experience, with many guests praising the friendly staff, cleanliness, and well-organized itineraries. However, there are notable criticisms regarding repetitive food options, inconsistent entertainment quality, and some maintenance issues. The ship is especially popular among older travelers, and many guests appreciate the relaxing atmosphere and scenic destinations. Pricing and value are seen as fair by most, though some feel nickel-and-dimed by extra charges. Excursions and ports are often highlights, though occasional itinerary changes and missed ports due to weather or technical issues are mentioned. Internet and connectivity, as well as specialty services, receive mixed feedback.