Holland America's Nieuw Amsterdam receives generally positive reviews for its service, food, and overall cruise experience, with many guests praising the friendly staff, cleanliness, and well-organized itineraries. However, there are notable criticisms regarding repetitive food options, inconsistent entertainment quality, and some maintenance issues. The ship is popular among older travelers, and while many guests feel pampered and satisfied, others mention a decline in amenities and value compared to previous experiences. Excursions and scenic destinations are frequently highlighted as memorable, though some guests were disappointed by missed ports or changes due to weather or ship issues.